Privacy notice

How we use your data

Every channel · Effective 8 October 2026 · Draft for legal review
Your terms are linked from every email we send you.

1. Who we are

GetThere ("we", "us") runs the Flight Delay Pass, including when it's offered under a partner's name such as "GetThere for <partner>", and is responsible for the personal data described here. Contact us at help@my.getthere.now, or at the help address in any email we've sent you.

2. What we collect

• The booking email you forward, including its attachments: the names of the travellers, the booking reference (PNR), flights, fare and taxes, and anything else the airline put in it, such as contact details or the last digits of the card used.
• Your name and email address, from the email you forward.
• Your mobile number, if you give it at checkout so we can send your card there.
• Payment details, handled by our payment provider. We don't see or store your full card number.
• Your rebooking card's use: where it was used, the amount and when.
• Flight status for your flights, from flight-data providers.
• Delivery records for the messages we send you, and basic technical logs.

3. Why we use it

• To price your pass and decide whether we can offer one, including checks that the booking and fare are real.
• To watch your flights and send your card when a flight is delayed or cancelled.
• To send you your price, pass, alerts and card, and to answer your questions.
• To prevent fraud and misuse, and to meet legal and accounting obligations.

We use your data because it's needed to provide the service you ask for, for our legitimate interest in preventing fraud, and where the law requires it.

4. Who we share it with

• Service providers who work for us under contract: hosting (Render, servers in Singapore), file storage, email delivery (Postmark), messaging (WhatsApp and text messages, through Twilio), payments and card issuing, and flight data (FlightAware).
• The airline, to check your booking is still active before we send a card.
• Authorities, when the law requires it.

We don't sell your data or use it for advertising.

5. If you bought through a card issuer

Some card issuers offer the Flight Delay Pass to their cardholders. The card issuer is a separate organisation with its own privacy notice. We share data with it only as follows:

• DBS, if you bought through dbs.getthere.now: to confirm the booking was paid with your DBS card: we send only your email address, the airline, the amount, the currency and the booking date range, and DBS answers yes or no, sharing no transaction data with us; and to show alerts about your pass in DBS's app: we send your email address and the alert's wording and link, and you can turn these alerts off in the app.

6. Where it's stored

Our servers are in Singapore. Some of our providers may process data in other countries; when they do, we use contracts that protect it.

7. How long we keep it

• Links in our emails to your pass and card keep working for 12 months after your trip, then stop.
• We keep booking emails and booking data for 12 months after your last flight, then delete them.
• We keep payment and card records for as long as the law requires.

8. Your choices and rights

You can ask us for a copy of your data, to correct it, or to delete it, by emailing help@my.getthere.now. Depending on where you live, you may also have the right to object to some uses or to complain to your data-protection regulator.

Forward a booking only if you are a traveller on it or have the travellers' agreement to share their details with us.

9. Cookies

Our pages don't use cookies for tracking or advertising.

10. Changes

We'll post any changes to this notice on this page with a new effective date.