For card issuers and loyalty programs

When a member's flight is delayed, you help them get there.

Give the Flight Delay Pass free: as a benefit built into your card, or paid with the points and miles members already hold. The Underwriter offers the pass and funds every rescue card. GetThere runs it.

Contact us See the journey
DateFlightRouteTimeStatus
FRI 20 NOVOriginalSYD → SIN09:55DELAYED 13:45
FRI 20 NOVRebookedSYD → SIN10:50BOARDING
SAT 28 NOVRebookedSIN → SYD20:40BOOKED

Two ways to give it

A benefit built into your card, or a new way to burn points

Either way you buy the pass at cost: 60% of the pass fee, $22.50 on a $37.50 pass. That covers the rescue card money, card costs and GetThere's platform fee, with no profit pool on top. You pay monthly, only for passes issued.

CARD BENEFIT

Built into your card

Every trip paid on your premium card gets a free pass, a few a year, or a welcome offer. It sits beside your travel insurance as a benefit they use on the day.

Example: 50,000 premium cardholders taking 2 passes a year costs about $2.25M, or $45 a card.

BURN

Paid in points or miles

Members swap points or miles on your redemption page for a voucher worth the whole pass, and pay nothing at checkout. You set the price. An everyday way to spend between big redemptions.

Example: 3,000 points for a pass that costs you $22.50 is 0.75 cents a point.

EARN

Or they pay, and earn

Members who'd rather pay earn your points or miles on the fee, from your share. A $41.25 pass brings a $750 rescue card when a same-day seat costs hundreds in cash.

Example: 4 points a dollar on a $37.50 pass is 150 points, from a share of about $7.50.

Sales tax is added for where the member lives, and the rescue card is the same however the pass is paid.

The journey

"Just bought a ticket?" Six steps to a pass, and nothing to pay

Your app sends one nudge after an airline charge. The member redeems a voucher, forwards the booking email, and checks out with the Underwriter. GetThere runs every step after the nudge.

Push notification from the card issuer: Just booked a flight? Use your card benefit to get a Flight Delay Pass.
1In your app

Just bought a ticket

An airline charge on your card, a click-through to an airline, or miles moved to an airline program. Your app asks "Just booked a flight?" and invites them to use their benefit. You choose which cards, members and charges get it.

Your redemption page: her forwarding address, and 12,000 points for a free Flight Delay Pass
2Your redemption page

The voucher benefit

Your pass page, beside your other redemption partners, offers the pass free for 12,000 points, or as the card benefit. One tap puts a voucher for the whole pass on her account.

The same page after redeeming: her pass voucher will be applied at checkout, and her forwarding address
3Email forwarding

Forward the booking

The page shows her own forwarding address. She forwards the airline's booking email to it: no form, no flight numbers to type, and no booking data leaves you.

Price email from the Underwriter, sold through the card issuer
4Email from the Underwriter

A price within minutes

A price for every flight and traveller on the booking, in the Underwriter's brand, sold through you.

The Underwriter's checkout with her voucher covering the whole pass: nothing to pay
5The Underwriter's checkout

Checkout, voucher applied

The Underwriter's checkout, sold through you, opens with her voucher covering the whole pass. She agrees to the Underwriter's terms and pays nothing.

Email from the Underwriter: your Flight Delay Pass is active, paid with 12,000 points
6Email from the Underwriter

Pass issued

Issued straight away. The email lists the flights covered, the points she paid, and the rescue card she gets if a flight is delayed 3+ hours or cancelled.

When to send the nudge

Three moments you already see when a member books

Send "Just booked a flight?" at whichever of these you see: one call to GetThere with your member id and what you know about the booking, then your push.

CARD ISSUERS

An airline charge on your card

Near real time. You send the charge with the offer, and GetThere checks the booking forwarded on it matches.

LOYALTY PROGRAMS

A click-through or tracked charge

The member leaves your app to book and earn, or a linked card is charged at an airline or travel site. A travel site charge may be a hotel: a forwarded hotel email just gets a polite reply.

AWARD FLIGHTS

Miles moved to an airline program

A transfer to KrisFlyer, Asia Miles or Avios usually means an award booking is coming. Ask "Booked your award flight?" a day later.

Award bookings

Coverage for flights booked with miles

On award bookings the cash paid is usually just taxes. So GetThere values the flights at miles used × value per mile, plus the cash paid, capped at today's cash price for the seats, and sizes the rescue card from that.

A member stranded on an award flight pays cash for a new seat, so the rescue card matters more, not less.

An example award booking

Paid with miles85,500 KrisFlyer miles
Paid with moneySGD 157.80 taxes
Miles valued at 1.5 cents eachSGD 1,283
Flights valued atSGD 1,440

Example figures. GetThere sets the value per mile for each program, capped at the seats' cash price.

Friday, at the airport

11 minutes from the delay to a new booking

Not the airline's next free seat, and not a refund weeks later. Live flight data triggers the rescue card, with no claim to make.

Lock screen at 07:41: WhatsApp message from GetThere with the delay and the pre-loaded rescue card
07:41The delay hitsGetThere's WhatsApp is the first thing she sees, with her pre-loaded rescue card. It comes by email too.
Pre-loaded rescue card page with A$2,325 to spend
07:44Her rescue card is ready$2,325 to spend once, on flights, on any airline or travel site.
Lock screen at 07:52: GetThere email saying the new flight is booked
07:52She rebooks herselfNo waiting on the airline: she picks the flight that suits her.

Your partner dashboard

Track every nudge, voucher and pass

Sign in at partners.getthere.now to see your own members only: offers opened, bookings forwarded, passes issued, vouchers redeemed, what you owe for benefit passes and your share on paid ones.

GetThere PartnersHomeOffersPassesVouchersMoney

Northwind Rewards · October

Real passesTest passes
Offers opened82,000
Bookings forwarded8,20010% of offers
Passes issued1,64020% of bookings
Members rescued31under 5 min each
Nudge sent afterOffersForwardedPasses
Airline charge on card51,3005,6401,180
Click-through to book24,9002,010370
Miles moved to an airline5,80055090
Paid by voucher · card benefit1,220 passes3.4M points redeemed · $27.5K at cost
Paid by members420 passesYour share $6.3K, once each trip is over

Example figures, not forecasts. You and the Underwriter also get a monthly report, with six months of trends and member feedback.

Already a partner? Sign in to your partner dashboard.

The business case

Six wins for your cards and loyalty business

Free to your members

A card benefit or paid in points, at cost: $22.50 on a $37.50 pass. How it works.

More airfare on your cards

Only your cardholders can get the pass, so travel spend moves to your card.

A reason to open your app every trip

Something useful when they book, and the answer when a flight runs late.

A burn that costs you less

An everyday redemption at a fixed price, between big award flights.

Fee income when members pay

Half the profit on every pass a member pays for, paid once its trip is over.

Coverage on award tickets

Members who book with miles get a price too, based on what their miles are worth. Award bookings.

The numbers · an example

About $7.5M of pass fees a year on $2B of airfare

$7.5M

of pass fees a year before tax on $2B of airfare ($375K per $100M)

200,000

passes a year: 5 in 100 of 4 million bookings

$22.50

what a free pass costs you, on a $37.50 fee. On paid passes your share is half the final profit pool

Where each $37.50 pass fee goes

Priced for a 60% gross margin: rescue card money is 40% of the fee. The Underwriter receives the whole fee and pays everything below.

Rescue card money (the Underwriter funds it)
$15.00 · 40%
Card payments and rescue card issuing
$1.88 · 5%
GetThere platform feePricing, checkout, flight tracking, rescue cards by WhatsApp and email, support
$5.62 · 15%
Profit pool, shared by the Underwriter and you
$15.00 · 40%
Plus sales tax, 10% here (to the tax office)
+$3.75 · 10%
Member pays
$41.25
A free pass costs you the first three lines, $22.50. On a paid pass, your share is half the profit pool, the standard terms on GetThere; points or miles you give on it come out of your share.

Example figures, not forecasts: $2B a year of airfare, 5 in 100 bookings get a pass, $500 average booking (for award bookings, the flights' value). Basic pass fee $37.50 before tax (7.5% of the fare), $41.25 with 10% sales tax, for a $750 pre-loaded rescue card. 2 in 100 passes end with a rescue card ($750 × 2% = $15.00 a pass).

Your own numbers

Estimate your pass fees

$
%
$7.5Mpass fees a year before tax
200,000passes a year
4,000members rescued a year

Pass fees = airfare × percent of bookings that get a pass × 7.5% (the pass fee before tax). Pass counts assume a $500 average booking; 2 in 100 passes end with a rescue card.

Start with your airfare

The airline and travel-site spend on your cards, or the bookings you see from members, in a year.

Pick how many take it

2% if you offer it quietly, 10% as a premium-card benefit or with bonus points.

The Underwriter carries every delay

A free pass costs you a fixed price. However many flights are delayed, the Underwriter pays the rescue cards.

The work

One notification and one redemption page to start

Your app

  1. Booked a flight "Just booked a flight?" opens your redemption page
  2. Pass bought optional Confirms the pass and any points earned
  3. Delayed 3+ hours or cancelled optional Their rescue card is ready
  4. Rebooked optional Says thanks

GetThere

Everything else

Reading the forwarded booking, pricing, the Underwriter's checkout with the voucher applied, flight tracking, rescue card delivery and support. Beyond that, your team builds a webhook that returns unused points.

Live in a week

One push and one redemption page, tested end to end in your own sandbox first.

Solution architects when you need them

GetThere's solution architects can plan and build the integration with you, billed on time and materials.

Technical details, crediting points and how your redemption page works: API guide for card issuers and loyalty programs.

Money, risk and data

Answers for your risk, legal and privacy teams

Regulatory position

The pass is a policy issued and underwritten by the Underwriter under its own licence; GetThere is the platform provider. Your agreement with the Underwriter sets how you're paid. The single-use rescue card buys new flights only, never cash.

Held by the Underwriter

Pass fees go into the Underwriter's payment gateway account; rescue cards are funded from its card issuer account. GetThere never holds the money.

Your members' data stays with you

Members forward their own bookings. Card issuers send only the airline charge behind each offer, so we can check the booking is real. Nobody sees payment card data.

Fraud and vendor review

GetThere checks the flight, fare, booking and traveller history before quoting, and again before any rescue card. It shares its security and business-continuity pack up front.

Have an underwriter in mind? Introduce us: partner@getthere.now.

Getting started

Start with one card or one group of members

DAY 1

You

Turn on the "Just booked a flight?" nudge and your redemption page, with the pass free as a benefit or in points. The other three pushes are optional.

FROM LAUNCH

The Underwriter, on GetThere

The Underwriter runs the pass on GetThere. You track it live on your dashboard, and you both get a monthly report.

AS YOU GROW

You and the Underwriter

Add cards, members and markets, and choose how many passes you give as a benefit or in points.

Let's get your members there.

Contact us partner@getthere.now