For travel agencies

Your agents protect the trip. The delay is handled before your customer calls.

Agents add the Flight Delay Pass at the counter or on the phone, in a minute, on every flight booking. If the flight is 3+ hours late, your customer gets a pre-loaded rescue card within minutes and books another flight. You earn on every pass.

Contact us See the agent desk
partners.getthere.now/desk

Sunways Travel agent desk

✓ Booking read · George St

SYD → SINQF 81 · Tue 17 Nov · 09:15 · 2 passengers · Australia

Quoted for your customer

Read them the key facts, then sell it now or send them the checkout link.

BasicRescue card with A$2,325A$121.49
PlusRescue card with A$3,487.50A$182.23
Open the plans

Travel insurance issued by the Underwriter · prices include tax

Who you work with

Your agreement is with the Underwriter. GetThere runs the pass for it.

The Underwriter

Issues the pass as travel insurance, holds every pass fee in its own account, funds rescue cards and pays your share.

Your agency

Your agents offer the pass with every flight booking, as the Underwriter's appointed representative.

GetThere

Runs the agent desk, pricing, the Underwriter's checkout, flight tracking, rescue cards and traveller support. Never holds the money.

The moment

When a flight is late, your customers call the branch

Left to the airline

Passengers queue or wait on hold for whatever flight the airline picks.

Your branch is closed

The delay hits at 5am in another time zone, and your agent can only offer the airline's next free seat.

The best moment to offer it

The customer is at the counter or on the phone, thinking about the trip.

400,000

flight bookings a year across 200 branches

≈8,000

of those trips a year are delayed 3+ hours or cancelled

Example: 400,000 bookings a year; 2 in 100 disrupted.

How agents sell it

A minute at the counter, on the agent desk

The agent desk is on your partner dashboard, in a browser. Agents start a booking, get a price, and sell it with the customer or send them the link. Nothing for your team on travel day.

1 · START A BOOKING

Forward the booking, or drop in the e-ticket

  1. One tap Priced for the agent's own country, changed on the booking for a customer who lives elsewhere.
  2. Forward, don't retype Each booking gets its own address, which takes the confirmation only from the agent's work email. Or drop in the PDF.
  3. Read in seconds Every flight and passenger, ready to price.
partners.getthere.now/desk

Sunways Travel · George St · Amy Lim

New booking

Forward the confirmation todesk+k7qx2m@sunways.getthere.now
Or drop in the e-ticketQF81-TAN-K7QX2M.pdf ✓

✓ Booking read

SYD → SIN · SIN → SYDQF 81 · Tue 17 Nov · 2 passengers · Australia
2 · QUOTED

Read out the plans. Sell now, or send the link.

  1. Priced at once Basic and Plus, with the rescue card each brings, ready to read out.
  2. Sell it now Read the key facts on screen, then open the plans with the customer.
  3. Or let them pay Pick the plan together and send its checkout link. The sale still counts for the agent.
partners.getthere.now/desk/k7qx2m

Quote for mia.tan@example.com

Basic · rescue card A$2,325A$121.49
Plus · rescue card A$3,487.50A$182.23

Sell it now

Read these first: the Flight Delay Pass is travel insurance, sold by the Underwriter.

Open the plans
Or copy the Basic checkout link for the customerCopy
3 · THE UNDERWRITER'S CHECKOUT

The traveller's details, the branch card

  1. Traveller's email Typed at checkout, so the pass, the terms and the rescue card go to them, never the agency.
  2. Paid at the counter With the branch card, then added to the customer's invoice. Or the customer pays from the link with their own card.
  3. Pass issued At once, by email and WhatsApp.
sunways.getthere.now/checkout

Harbour Mutual × Sunways Travel

Flight Delay Pass · Basic

QF 81 · Sydney → Singapore · 2 passengers

Traveller's emailmia.tan@example.com
WhatsApp+61 412 555 018
Card holderSunways Travel · branch card
Total, tax includedA$121.49
Pay A$121.49

The Underwriter's checkout · its terms

Travel day

11 minutes from the delay to a new booking, before the branch opens

Not the airline's next free seat, and not a refund weeks later. Live flight data triggers the rescue card, straight to the traveller, day or night.

Lock screen at 07:41: WhatsApp message from GetThere with the delay and the pre-loaded rescue card
07:41The delay hitsHer pre-loaded rescue card arrives by WhatsApp and email.
Pre-loaded rescue card page with A$2,325 to spend
07:44Her rescue card is ready$2,325 to spend once, on flights, on any airline.
Lock screen at 07:52: GetThere email saying the new flight is booked
07:52She rebooks herselfNo call to your branch. No waiting on the airline.

Your partner dashboard

Every branch and every agent, on one dashboard

Your admins add agents in bulk from a list or a spreadsheet. Each agent signs in with their own email and sees only their own bookings; branch managers see their branch; you see every sale.

GetThere PartnersHomeAgent deskAgentsMoney

Sunways Travel · October

Real passesTest passes
Bookings added33,400
Quoted30,10090% of bookings
Passes sold3,34010% of bookings
Your share$25.1Konce each trip is over
BranchAgentsBookingsPasses
George St, Sydney142,310301
Bourke St, Melbourne111,980218
Queen St, Brisbane91,420128
Top agent this monthAmy LimGeorge St · 61 passes sold
Sold at the counter · by link2,610 · 730Branch card or the customer's own

Example figures, not forecasts. Download any month as a spreadsheet, and reward your best branches.

Already selling the pass? Sign in to the agent desk.

The business case

Four wins for your agency

Revenue on every booking

Half the profit on every pass, paid monthly once each trip is over. Set your own margin on the price, and your share grows with it.

A reason to book with a person

"Your trip is covered if the flight is late" is something online sites rarely say at the counter.

Fewer 2am calls

The traveller rebooks with the card in minutes, without waiting for your branch to open.

Nothing to fund, build or chase

The Underwriter pays every rescue card. The desk runs in a browser, with the agency card your agents already use. Your share is settled monthly.

The numbers · an example

About $1.5M of pass fees a year across 200 branches

$1.5M

pass fees a year, if 10 in 100 flight bookings carry a pass

$300K

your share a year, before any margin you add

Where each $37.50 pass fee goes

Rescue card money (Underwriter-funded)
$15.00 · 40%
Card payments and rescue card issuing
$1.88 · 5%
GetThere platform fee
$5.62 · 15%
Profit pool, shared by the Underwriter and you
$15.00 · 40%

Example, not a forecast: 400,000 flight bookings a year across 200 branches, 10 in 100 with a pass, $37.50 pass fee before tax, $750 rescue card, rescue cards on 2 in 100 passes. Your share is half the profit pool.

Getting started

Start with the branches you choose

Add your agents, sell in one market, and compare branches each month with the Underwriter. Then add the rest of your branches.

Let's get your travellers there.

Contact us partner@getthere.now